Privacy Policy

DATA AND PRIVACY POLICY

At DGPharma we make every effort to ensure we protect your personal information.

www.dgpharma ("the Website"), This Data and Privacy policy, in conjunction with our Terms and Conditions, explain how DGPharma may use the information we collect about you, as well as the rights you have over any personal information we hold about you. Please read this Policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

Information we collect

We collect information about you when you:

  • visit the Website;
  • register on or buy products on the Website;
  • take part in our promotions, competitions, customer surveys and questionnaires; or
  • Contact us via e-mail, phone or letter.

We may choose to add to this data by collecting information from other sources.  This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.

How we use your information

We collect your personal information to help DGPharma to better understand you and to enable us to personalize the Website, offers and promotions to your needs.  We use your information to:

  • manage, develop and improve the Website;
  • personalize our services, offers and promotions to you;
  • operate your account;
  • process your orders and allocate Rewards for Life points to your account;
  • tell you about important changes to the Website and our offers;
  • develop and improve our products and services;
  • manage promotions, competitions, customer surveys and questionnaires; and
  • Check and verify your identity, and prevent or detect crime. 
  • In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and
  • your credit rating will not be affected.

From time to time, we may share your personal information across the DGPharma group of companies so they can provide you with relevant products and services. However, this data will never be shared with any other business outside of the DGPharma group of companies.

 

Marketing and customer research

With your prior agreement, we may contact you:

  • with details of offers and information about DGPharma products or services,
  • with offers and information about products or services from selected partners, and
  • for customer research e.g. to help improve our services or the Website

It is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us this, will mean that you won’t get details of great offers or promotions that may be of interest to you.

You may choose to no longer receive marketing information from us by:

  • amending your options within the "Billing Address" section of "Your Account" on the Website;
  • clicking on the "unsubscribe" link on the bottom of any of our e-mails;
  • calling us on---------; or
  • Writing to us at DGPharma ------------------.

COOKIES

To help you to better understand the cookies that we use on the Website we use a classification that was developed by the International Chamber of Commerce.  This explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device.

There are two types of cookies that can be used:

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. You can find more information about cookies at www.allaboutcookies.org .

Disclosing your information

We will never disclose your information to anyone outside the DGPharma group of companies except where we have your consent; where we are required or permitted to do so by law; where other companies who provide a service to us as part of our order process require that data i.e. delivery companies or payment providers; or where they are successors in title to our business.  We will never share your data with other companies for marketing purposes. 

Other websites

The Website may contain links to other sites which are outside our control and not covered by this Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Changes to our policy

We reserve the right to change the Policy at any time.

Contacting us

If you have any queries, please contact us at: costomerservice@dgpharma.com

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About us

DGPharma is one of online store for health, beauty, and baby essentials with free shipping almost everywhere in Canada.

Our focus is on giving customers a simple shopping experience with a personalized touch with each package shipped. We are great at making the lives of busy Canadians a little bit easier.