Terms & Conditions

Terms and Conditions

These terms and conditions govern your use of the DGPharma website (www.dgpharma.com) and your relationship with DGPharma when using this web site. Please read them carefully as they affect your rights and obligations under the law.


You will be required to register as an authorized user of the DGPharma website and agree to these terms and conditions. Acceptance of these terms and conditions does not affect your statutory rights.

1. Use of the DGPharma website

The DGPharma website is provided for your personal use. DGPharma has taken every reasonable care in preparing the content of this website. However, DGPharma disclaims all warranties of any kind with regard to the content services and products contained on this website.

DGPharma, its Directors and employees shall not be liable for any losses or claims arising directly or indirectly from the use of this website.
Any links to other websites or providers of information in any medium are provided for interest only. DGPharma accepts no responsibility or liability whatsoever for their content. Such links do not imply our endorsement of any content or product. The DG Pharma website is provided without any warranties or guarantees - you must bear all the risks associated with the use of the Internet.

2. Amendments

We may update these terms and conditions from time to time and any changes will be notified to you by an announcement on the DGPharma website. Your continued use of the website would indicate your acceptance to be bound by the revised terms and conditions.

3. Registration

To register with DGPharma you must be over sixteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when updating your personal details.
We are registered in compliance with the Data Protection Act.


By registering with the DGPharma Prescription Repeat service the customer is authorizing DGPharma to forward repeat order prescription prompts 10 days before the customer is due. In the case where the customer is receiving several medicines which are not synchronized in reorder quantities, the lowest re-order interval will be used. No repeat medication will be ordered from the customer's GP until the customer has replied to the prompt email. This will be taken as authorization to order on behalf of the customer.


4. Availability of the DGPharma website

Access to the DG Pharma website cannot be guaranteed and your access may be occasionally restricted to allow for fault repairs, maintenance, or the upgrade of new services and products. DGPharma will attempt to restore the website as soon as it reasonably can.

5. Advice

The information supplied on the website does not substitute for professional medical advice. You should always read all labeling and product information sheets before taking medicines of any kind. The content of this website must not be used as a method of diagnosis. If you have a medical condition or have any symptoms of a medical condition you are very strongly advised to consult your doctor without any delay.

6. Buying from our website

The content and products contained within this website are directed solely at those who access the site from Canada. DGPharma is only able to deliver to a  Canadian address

Delivery times may also vary. Any order placed by a customer is only an offer to purchase which DGPharma may in its absolute discretion accept or decline without having to provide a reason. Notwithstanding that payment has been made by the customer online and may have been processed, DGPharma reserve the absolute right to refuse to supply the products and in such cases are not obligated to provide a reason for declining the order. In such cases a refund will be provided to the customer within a reasonable period of time by the same method as payment received. Customers registering for Repeat Prescriptions automatically allow DGPharma to order scripts on their behalf and remind them via email that their repeat is due.

7. Your security

DGPharma takes online security very seriously and you can use our website with confidence. We use a secure server which encrypts your credit card information during transmission. Your card details are transferred over a secure virtual private network (VPN) to an authorization server which is not directly connected to the Internet. Your card details are then entirely deleted from our systems after the transaction has completed.

8. Deliveries

Postage and packing is currently charged at $10 per transaction. Any orders over $50 are delivered free of charge. Please note, in this event, we will contact you and advise you accordingly.

Deliveries are normally dispatched by Mail and can take up to 2-3 working days we will inform you by e-mail of the method of dispatch. Please note that all prescription medicines are dispatched by recorded delivery and will require a signature. It is the customer's responsibility to ensure that an authorized person is available to accept such a delivery.
The customer shall inspect the items immediately upon receipt and must notify DGPharma within seven calendar days of any discrepancy or any damaged goods.

DGPharma reserves the right to refuse sales at our discretion if we believe there is a fraudulent credit card use. You may be asked to provide further proof of your identity and/or proof of credit card. Failure to do so will result in termination of the transaction.

You will be notified by email if DGPharma cancels your order or if your credit card has been declined.

For security reasons DGPharma will log your IP address. Details of all fraudulent transactions will be passed on to the relevant authorities.

9. Returns policy

If, within seven calendar days, you no longer require all or part of your order, providing that the product remains unopened and in its original packaging, the item may be returned at the customer's cost for a full refund. Due to the nature of our business and potential health and safety this does not apply to any medicines, food products or meal replacements which may not be returned.

CELEBRITY SLIM PRODUCTS-REFUND/EXCHANGE POLICY 

As Celebrity Slim is a food product the policy on refunds and exchanges are different. We cannot refund or exchange a Celebrity Slim product because the customer doesn't like it. As it is a food product, we cannot guarantee the integrity of the product once it has been removed from the premises i.e. we cannot be sure that it hasn't been tampered with therefore it cannot be returned for resale meaning a loss to the company.

As a gesture of goodwill we will refund or exchange Celebrity Slim where a customer has had an adverse reaction to the product or has been advised they should not take the product. Please note that adverse reactions are rare and that packaging does list allergy information

10. Limitation

You may not use the DGPharma website for any of the following purposes:

  • circulating any unlawful, harassing, abusive, obscene or otherwise objectionable material
  • gaining unauthorized access to other computer systems
  • interfering with any other person's use or enjoyment of the DGPharma website
  • breaching any laws concerning the use of public telecommunications networks or systems
  • interfering or disrupting networks or other websites connected to the DG Pharma website
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

11. Miscellaneous

If any provision of these terms and conditions is found to be invalid by any court having jurisdiction the invalidity of that provision will not affect the validity of the remaining provisions contained within these terms and conditions which shall remain in full effect.

A person who is not a party to these terms and conditions shall gain no rights by way of the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms and conditions but this will not affect the right or remedy of the third party which exists from that Act.

DG Pharma may cancel your registration at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

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About us

DGPharma is one of online store for health, beauty, and baby essentials with free shipping almost everywhere in Canada.

Our focus is on giving customers a simple shopping experience with a personalized touch with each package shipped. We are great at making the lives of busy Canadians a little bit easier.